Fieldway was appointed to deliver Riverside Group’s active fire service and maintenance contract through Fusion 21. The programme covers planned servicing, preventative maintenance, reactive call-outs and installations across fire alarms, emergency lighting, AOVs, dry risers and firefighting equipment.
During fire alarm installation works across HMOs, Fieldway identified compartmentation breaches highlighted through Fire Risk Assessments. This led to additional passive fire works and strengthened the relationship through a broader turnkey fire safety solution. Fieldway has achieved 100% compliance across contract KPIs.
What we did
Fieldway delivered active fire maintenance and installation services across more than 1,135 Riverside Group schemes.
Specifications
- Fire alarms
- Emergency lighting
- AOVs
- Dry risers
- Firefighting equipment
- Planned servicing
- Preventative maintenance
- Reactive repairs
- Fire alarm installations
- Compartmentation works
- 24/7/365 call-outs
Fieldway manages customer liaison alongside planned and reactive works, supporting Riverside’s residents while maintaining service continuity across a large and complex housing portfolio.
Resident Care and Communication
Our customer-focused approach supports safe, responsive fire safety delivery across occupied housing.
Project Overview
Schemes
1135
+
Service visits in one month
214
In-hours reactive calls in one month
189
Out-of-hours calls in one month
36
During fire alarm installations, Fieldway operatives identified compartmentation breaches that had not formed part of the original scope. We raised these with Riverside, enabling additional passive fire works and a more comprehensive solution.
Innovations, Challenges, Solutions
Identifying wider fire safety risks during active fire works required a proactive approach.
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