Customer Satisfaction Survey

We value your feedback to help us maintain our high standards and improve our services.

Welcome to Fieldway Group Customer Satisfaction Survey

We’re proud of our reputation for delivering top-quality workmanship, exceptional customer service, and unwavering reliability, supported by our years of experience and industry accreditations. Our enduring relationships with clients and partners underscore our commitment to collaboration and community engagement. Through social value commitments on every project and active support for charitable causes, we strive to make a positive impact.

We value your feedback to help us maintain our high standards and improve our services. Please take a moment to share your thoughts and experiences by participating in our Customer Satisfaction Survey below. Thank you for choosing Fieldway Group, and for being a part of our journey toward excellence.

Fields marked with a (*) are required

Scope of works being explained *

Was the process of providing a detailed and comprehensive description of the tasks, activities and objectives involved in the particular project explained to you.

Individual needs of customer were met: *

Did we successfully tailor our services, or solutions to align with any specific requirements you have.

Cleanliness of operatives and work area: *

Was the work performed in a clean and orderly environment by team members in clean uniforms with appropriate personal grooming and adherence to safety and hygiene standards.

Courtesy shown to you by our operatives: *

Was the level of politeness, respect and professionalism displayed by the individuals representing the company while interacting with you suitable.

Time taken to carry out the works: *

Was duration of the work we carried out a suitable amount of time.

Communication throughout the process: *

Was there an ongoing and transparent exchange of information between us and you, at every stage of a project.

Quality of Work: *

Were you satisfied with the quality of the work we carried out in this project?

Overall satisfaction with the works: *

Taking into account all aspects of the works, including quality, timeliness, communication and adherence to expectations what is your level of satisfaction.

Would you recommend Fieldway? *

Please make a selection that reflects your views. All selections will remain confidential.

If you have any further comments, please feel free to add them here:

Client/Customer Name: *

Email *

Your Address *

Postcode: *