Client : L&Q
Sector : Social Housing
Service : Emergency Lighting Maintenance
Location : London
We have consistently expanded our service offering into the South of England, and continue to do so with our award of L&Q’s service and maintenance contract for emergency lighting across 720 properties within their London portfolio – procured through CHIC.
We have undertaken responsibility for monthly and quarterly flick tests, and annual drain down tests to ensure that L&Q’s tenants have reliable and functioning emergency lighting at all times under our care. Our consistently on time delivery of planned visits and first time fixes for maintenance has increased tenant satisfaction and reduced major maintenance needs as a result of our preventative approach to this contract.
We prioritised first-time access and tenant satisfaction by implementing tailored strategies, assisted and overseen by our dedicated works coordinator. We organised appointment times for planned preventative maintenance at convenient times for tenants, minimising disruptions to their daily routines. Planned works were scheduled by post codes, maximising our workload efficiency and allowing for multiple visits per day.
Prior to mobilisation our technicians participated in customer care training, ensuring they were understanding of the appropriate way to communicate and behave in regard to tenants, maintain tenant satisfaction with their work, and mitigate complaints if they were issued.
By emphasising these factors of our service delivery, we have significantly enhanced the reliability of our services, leading to higher tenant satisfaction and ensuring that L&Q’s emergency lighting systems are consistently operational for the safety and protection of their tenants.
